CASE · RETAIL

800+ stores connected to Salesforce Commerce Cloud, in a single flow

We connected the operation of one of Mexico’s largest retailers —800+ stores, payments, catalogs and orders— to its e-commerce on Salesforce Commerce Cloud, in a single reliable flow on Azure.

Soriana is one of Mexico’s largest retailers, with 800+ stores and an operation that handles critical load every day. Its e-commerce runs on Salesforce Commerce Cloud. We built the store processes, the OMS, the payment gateway and the catalog and order synchronization that connect the stores to that platform, in a single reliable flow on Azure.

The challenge

Each payment gateway (Worldpay, Cybersource, PayPal, Mercado Libre, Kueski) had its own technical contract and lived alongside legacy store systems, a transport TMS and an order OMS. The challenge was to integrate all of those pieces into a single, reliable flow —able to handle critical retail load— without rewriting the existing operation from scratch.

What we built

Connection to Salesforce Commerce Cloud

We built order download and catalog synchronization between the store operation and the e-commerce running on Salesforce Commerce Cloud, so what happens in store and on the site stays in a single flow.

Payment gateway integration

We connected Worldpay, Cybersource, PayPal, Mercado Libre and Kueski behind a common integration layer, so the operation works with a single payment flow instead of five separate technical contracts.

TMS integration

We linked the transport management system (TMS) with the order and payment operation, keeping the movement of goods in sync with the rest of the flow.

OMS integration

We connected the order management system (OMS) with store and payments, giving end-to-end order traceability across the operation.

Store processes

We built the store processes that connect to Salesforce Commerce Cloud, integrating them with the existing systems without rewriting the operation all at once.

All on Azure

We deployed and operated the integration on Azure, with .NET services and APIs as the communication layer between gateways, TMS, OMS and the store systems.

Salesforce Commerce CloudAzure.NETAPIsSQL

Outcome

Multiple payment gateways integrated into a single payment flow.
TMS, OMS and legacy store systems connected into one coordinated operation.
Operation on Azure ready for critical retail load.
Legacy systems preserved and integrated, without a full operational rewrite.
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